Terms of Service
This page sets out the rules that apply when you book a service, inspection, or repair with our workshop. Please read these terms carefully before authorising any work, as they define the responsibilities of both you as the customer and Heath Motor Group as the service provider.
Heath Motor Group provides vehicle maintenance, diagnostics, brake and suspension repairs, clutch replacements, battery testing, air-conditioning recharges, tyre fitting, and pre-owned vehicle inspections. All work is carried out in accordance with manufacturer service schedules and industry-standard practices. We do not undertake work outside the listed service categories without a prior written agreement.
Before any work begins, we provide a transparent cost estimate based on the initial inspection and diagnostic findings. This estimate is an approximation and may change if additional faults are discovered during the service. We will contact you for approval before proceeding with any work that exceeds the original estimate. No chargeable work is carried out without your explicit consent.
You are responsible for providing accurate information about the vehicle's history, known faults, and any prior repairs. You must ensure that the vehicle is available for collection at the agreed time and that you have the legal right to authorise the work. If a vehicle is left beyond the agreed collection date without notice, storage charges may apply.
Our liability is limited to the cost of the services provided and does not extend to consequential losses such as vehicle downtime, alternative transport, or loss of earnings. While we take every care with your vehicle, we are not liable for pre-existing conditions that are not detectable during a standard inspection. Parts supplied are covered by the manufacturer's warranty, and labour is guaranteed for a period of 90 days from the date of service.
Either party may terminate a service agreement with written notice if the other party fails to meet its obligations. If you cancel a booked service less than 24 hours before the scheduled start time, a cancellation fee may apply to cover reserved workshop time. Heath Motor Group reserves the right to refuse service if a vehicle is deemed unsafe to work on or if the customer fails to comply with these terms.
We may update these terms from time to time to reflect changes in our services, legal requirements, or workshop practices. The most current version will always be available on this page. Continued use of our services after any changes constitutes acceptance of the revised terms.
If you have any questions about these terms or need to raise a formal concern, contact us at info@heathmotorgroup.com or call +27495425264. Our workshop is located at 301 Pietersen Stream, East Yolandi, LP 4886.