Workshop Support and Response Times

If a fault appears after we return your car, or you need advice on the next service interval, the team at Heath Motor Group is reachable through the channels below. We log every query and aim to give you a clear answer within one working day.

Phone Support

For urgent breakdowns or same-day booking changes, call the service desk directly. We pick up between 07:30 and 17:30 on weekdays and 08:00 to 13:00 on Saturdays.

+27495425264

Email and Job Cards

Send photos of warning lights, unusual noises, or a copy of your last invoice. Attach the job card number if you have it, and we will trace the service history before replying.

info@heathmotorgroup.com

Response Commitment

Diagnostic questions get a first response within four working hours. General enquiries about servicing or inspections are answered by the end of the next working day.

Average reply time: under 6 hours

Before you call, check the common questions about booking, warranty on repairs, and what to bring for a pre-owned inspection.

Contact the Workshop

Workshop FAQ

Common Questions About Servicing and Repairs

Straight answers about how we handle diagnostics, cost estimates, and vehicle health checks so you know what to expect before booking.

How much does a full vehicle health check cost?

The inspection itself is charged at a flat workshop rate, and the fee is credited toward any repair work you approve afterwards. You receive a written condition report covering brakes, suspension, fluids, belts, and battery before we recommend anything.

Do you follow the manufacturer service schedule?

Yes. We use the service intervals specified by your vehicle's manufacturer, whether that is time-based or mileage-based. Our system tracks your car's history so the next service is matched to the correct schedule.

Will you start work before I approve the estimate?

No. Every job begins with a transparent cost estimate. Once the vehicle is on the lift and we spot additional wear, we stop and call you with the exact part and labour cost before proceeding. You decide what gets done.

Can you handle fleet vehicles with different service needs?

We maintain mixed fleets with varying schedules, from light vans to heavy-duty pickups. Each unit gets its own service record, and we coordinate bookings so downtime stays predictable across your operation.

What does the pre-owned inspection actually cover?

A 150-point check that includes engine compression, transmission behaviour, brake component wear, suspension bushings, and structural integrity. You get a condition report with clear pass or fail notes on each system.

How long does a routine service take?

A standard oil and filter service is usually completed within two hours. More involved work, such as a brake overhaul or clutch replacement, depends on the vehicle model and parts availability. We confirm a realistic completion time when you book.

Need a specific answer about your vehicle's condition or service history?

Talk to the workshop team

Workshop Contact Details

Visit the Workshop or Get in Touch

Whether you need a routine service, a pre-purchase inspection, or advice on a fault, the team at Heath Motor Group is ready to help. Drop by during opening hours or reach us by phone or email.

Workshop Address

301 Pietersen Stream
East Yolandi, LP 4886

Ample parking available in front of the workshop. The service bay entrance is on the side of the building, clearly marked with the orange signage.

Phone & Email

Call us for service bookings or technical questions. If we are busy with a vehicle, leave a message and we will return your call before the end of the day.

+27495425264

info@heathmotorgroup.com

Opening Hours

Monday – Friday
07:30 – 17:30
Saturday
08:00 – 13:00
Sunday
Closed

Vehicle drop-off is available from 07:15 on weekdays. Collection after a service is usually possible the same day for jobs booked before 10:00.

Direct Lines for Specific Enquiries

For fleet servicing and multi-vehicle maintenance plans, mention your fleet size when calling so we can direct you to the right coordinator.

Pre-owned vehicle inspections: book at least one day in advance.

Diagnostic appointments are available on weekdays between 09:00 and 15:00.

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