Guide Center

Find the Right Service Path for Your Vehicle

Whether you are dealing with a warning light, planning a routine service, or preparing to sell a car, our guide center points you to the correct workshop procedure. We explain what each repair involves, how long it typically takes, and what you should expect before we start.

Use the navigation below to match your situation with the right service category. If you are unsure where to begin, our team can assess your vehicle and recommend the most appropriate next step.

Workshop Guide Index

Select a category to read detailed guides about common maintenance procedures, diagnostic steps, and inspection criteria used in our workshop.

Routine Servicing Manufacturer schedules, oil changes, filter replacements Diagnostics & Fault Finding Computerised scanning, live data, intermittent issues Brakes & Suspension Overhauls, pad replacement, steering components Pre-Purchase Inspections 150-point checks, condition reports, buyer advice

Scope Notes and Service Definitions

The terms below clarify how Heath Motor Group describes work, estimates, and workshop obligations. They exist so there is no confusion between what a customer expects and what a service order covers.

Routine Servicing vs. Repairs: A routine service follows the manufacturer schedule for the vehicle's age and mileage. It includes oil, filters, and a multi-point inspection. Repairs are separate work items identified during that inspection and are quoted only after you approve them. A service does not automatically include repair labour.
Diagnostic Scope: Computerised diagnostics covers reading fault codes, live sensor data, and performing actuator tests related to the reported symptom. If the scan reveals a separate fault unrelated to your original concern, we flag it in the report but do not begin work on it without a separate estimate.
Estimates and Authorisation: Written estimates are valid for 14 days. Work begins only after you sign the estimate or confirm by phone or email. If we find additional damage during disassembly, we stop and contact you before proceeding. No unauthorised labour is charged.
Parts and Components: Estimates list parts as OEM, aftermarket, or remanufactured. You may choose the parts grade before work starts. Wear items such as brake discs, clutch kits, and suspension arms are quoted as complete assemblies, including necessary hardware and consumables.
Pre-Owned Vehicle Inspection: Our 150-point inspection is a condition assessment, not a warranty. It reports current mechanical state, visible wear, and likely near-term failures. The report does not cover issues that require dismantling the engine or gearbox unless separately agreed in writing.
Fleet Servicing Terms: Fleet accounts operate on scheduled booking windows and consolidated monthly invoicing. Each vehicle is tracked by registration and odometer reading. Service intervals follow the manufacturer schedule unless the fleet manager requests a different cycle in writing.

Guide Center

Common Questions About Workshop Visits

Straight answers about booking, diagnostics, and what happens once your car is on the lift. If your question is not listed here, our service desk can walk you through the details.

How do I book a vehicle health check?

Call the workshop or send an email with your vehicle make, model, and year. We confirm a time slot that suits your schedule and let you know how long the inspection will take. Most health checks are completed within the same day.

What does a full vehicle health check include?

We run a computerised diagnostic scan, check fluid levels and condition, inspect brakes, suspension components, tyres, belts, and battery output. You receive a written report with clear priorities, so you know exactly what needs attention now and what can wait.

Do you follow the manufacturer service schedule?

Yes. We reference the service intervals recommended by the manufacturer for your specific model. Whether it is an oil change, air filter replacement, or major service, the work matches what the owner's manual specifies.

Will I get a cost estimate before work begins?

Always. After the initial inspection, we provide a transparent written estimate listing parts and labour. No work starts without your approval, and if we discover an additional issue mid-job, we stop and contact you first.

Can you handle fleet vehicles and regular servicing contracts?

We maintain service schedules for private and fleet customers. Fleet bookings can be arranged in batches, with a single point of contact for approvals and documentation. Each vehicle gets the same diagnostic standard as a private car.

What if my car needs parts that are not in stock?

We order parts from trusted suppliers and confirm the delivery time before scheduling the repair. For common service items we usually have stock on hand, so most routine work is completed without delay.

Need help deciding which service fits your vehicle? Read our workshop resources or speak with the service desk directly.

Contact the team