Follow-up Insight
A grounded project that adds a different angle without repeating the others.
The workshop's front desk team was juggling three separate screens to check booking status, parts availability, and job progress. Every phone call meant switching tabs and re-typing registration numbers. The dashboard we built pulls those views into one timeline, so a service advisor can see where a car is in the bay, what parts are still on order, and when the customer is due to collect — without leaving the main screen.
The second half of the project was about the daily handover between shifts. The old system relied on paper notes stuck to the monitor. Now the dashboard flags vehicles that have been waiting more than two hours for a part, highlights jobs that missed their promised completion time, and keeps a short log of who approved each extra repair. It is not a fancy piece of software; it is a working board that reduces the number of times a mechanic has to walk over and ask where things stand.
The team stopped using the paper log within two weeks. Phone hold times dropped because advisors no longer had to search for basic job status. The dashboard now serves as the single reference point for the afternoon shift, and the workshop manager reviews the same view at the end of each day to spot recurring delays.
A dashboard only works if it matches the actual flow of the workshop. The first version grouped jobs by bay number, which looked tidy but did not help the front desk. Moving to a time-based view, sorted by what needs attention next, made the tool useful. The follow-up insight is simple: watch how people work before you design the screen they will stare at all day.